Privacy Policy

Helpile Private Limited (the “Company” or “we” or “our” or “us”) considers the privacy and protection of our User’s personal data and other information to be of high importance. Our practices and procedures in relation to the collection and use of personal data have been set-out below in order to ensure the safe usage of the Website for you. We have implemented reasonable security practices and procedures that are commensurate with the information assets being protected and with the nature of our business. While we try our best to provide security that is better than the industry standards, because of the inherent vulnerabilities of the internet, we cannot ensure or warrant complete security of all information that is being transmitted to us by you. Our Privacy Policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically. By visiting this Website, you agree to be bound by the terms and conditions of this Privacy Policy. We may use various third-party services to provide our Services. These third parties may have access to your information to the extent it is reasonably necessary. Such third parties shall have commensurate and reasonable security practices and procedures.

Information Collection
We collect contact information through our Website, Wishkiya and other personally identifying information ("Personal Data") only for the purposes as mentioned in the Terms of Use. In general, you may browse our Website anonymously. However, some of our Services require or may require the collection of some personally identifying information, such as your name, address, contact number, other payment instruments’ details etc. especially at the time of opening of a User Account. You may contact our representative at in order to amend or rectify any personal information. You may also intimate us if you do not wish that we retain or use your personal information. However, in such a case, we may not be able to provide you some of our Services and/or access to our Website. We may use your contact information such as email address, without further notice, to send you information about our Services, respond to your requests, or facilitate your use of the Services.

We collect information about the Company pages you access, information about your device (such as device or browser type), information you send us (such as an email address used to register or communicate with us), and referral information. Like many other websites and mobile applications, we receive log data when you interact with us. This is for delivering our Services better and for tracking, customizing and improving them. Log data may include information such as internet protocol (IP) addresses, type of browser, kind and version of operating system, date/time stamp, referring/exit pages, etc.

Further, when you create your User Account, and authenticate via a third-party service like Twitter or Facebook, we may collect, store, and periodically update the contact lists associated with that third-party account, so you can connect with existing contacts from that service who also have User Accounts on the Website. Please note that social network services are operated by third parties and are not controlled by us. We encourage you to check the applicable privacy policy on each third party social network and adjust your privacy settings accordingly.

We are not responsible for practices employed by any websites or mobile applications linked to or from our Website. Please be aware that this Privacy Policy does not apply to the practices of third-party services. Hence we encourage you to read applicable privacy policy on each website or mobile application that you visit.

Creating and Posting Content
We allow Users to create and post User Content in or through the Website. Any content which you have publicly posted or published on or through our Website shall be publicly available by default, and your User Account information may appear in the Services as the creator thereof.

If you have a User Account, your profile information (such as nickname, gender and location), or Content you submit, post, like or comment on, and your other activities on the Website will be publicly visible.

Purpose of Information Collection
We will collect, record, store, handle and use your personal data only for the purpose of enabling you to access our Website, unless you opt-out of non-essential communication, to advise you of other Services. We use your personal information to resolve disputes; help promote a safe service; calibrate consumer interest in our Services, troubleshoot problems; customize User experience; detect and protect us against error, fraud and other criminal activity; collect money; enforce our terms and conditions; and as otherwise described to you at the time of collection of the data.

Privacy, Security Policy and Related Aspects
We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent and we only use your information as described in the Terms of Use. Your personal information is protected by reasonable physical as well as technological security devices. We may, however, disclose and / or transfer your information to our affiliates, agents, service providers, etc. for business purposes and to provide you a better experience. Notwithstanding anything to the contrary contained anywhere in the Terms of Use and to the greatest extent permitted by applicable law, the Company will not be responsible in any manner whatsoever if information provided by the User gets exposed and/or misused by any third party who accessed such information without any authorization from the Company.

You understand that the details of the credit/debit and/or any other payment cards, online banking facility or other payment instrument (“Payment Data”) provided by you is directly received by acquiring bank and not stored by us. The Company does not store any Payment Data.1 No right, title or interest in any downloaded material from the Website is transferred to you as a result of any such downloading or copying. The Website is protected by copyright as a collective work and/or compilation (meaning the collection, arrangement, and assembly) of all the content on this Website, pursuant to applicable law. The Website will contain material submitted by other Users and some parts of the Website contain advertising/other material submitted by third parties. The Company reserves the right to omit, suspend and/or change the position of any advertising material submitted for insertion. Acceptance of advertisements on the Website will be subject to the Company’s terms and conditions which are available on request. The Company’s logos, product and service marks and/ or names, trademarks, patents, copyrights and other intellectual property, whether registered or not (“Company IP”) are exclusively owned by the Company. Without the prior written permission of the Company, the User agrees to not display and/or use the Company IP in any manner. Nothing contained in this Website or the Content, should be construed as granting, in any way, any license or right or interest whatsoever, in and/ or to the Company IP, without the express written permission of the Company. References on this Website to any names, marks, products or services of third parties or hypertext links to third party websites or information are provided solely for your convenience and do not in any way constitute or imply our endorsement, sponsorship or recommendation of the third party, information, product or service.

Acceptable Use

You are prohibited from violating or attempting to violate the security of the Website, including, without limitation:

(i)attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization;

(ii)attempting to interfere with Service to any other User, host or network, including, without limitation, through means of virus, overloading, 'flooding,' 'spamming', 'mail bombing' or 'crashing';

(iii)sending unsolicited emails, including for promotions and/or advertising of products or services; or

(iv)forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting.

Violations of system or network security may result in civil and / or criminal liability. We will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting Users who are involved in such violations. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this Website or any activity being conducted on this Website. You agree, further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including without limitation browsers, spiders, robots, or intelligent agents) to navigate or search this Website other than the search engine and search agents available on this Website and other than generally available third party web browsers.

In order to provide you with timely notice regarding our Services or other information, we may send you emails and/ or newsletters. To facilitate this Service, we may note some of the pages you visit on our Website. At any time, you may discontinue this Service by using the link provided in the mailers itself or sending an email to requesting that your email address be removed from our lists.

Cookies are tiny text files which identify your computer as a unique user when you visit certain pages on the Website and they are stored by your internet browser on your computer's hard drive. Cookies along with other similar technologies such as beacons, pixels and local storage can be used to recognize your Internet Protocol address, to provide a better experience and save you time while you are on, or want to enter, the Website and not for obtaining or using any other information about you. The acceptance of cookies is not a requirement for visiting the Website. However, we would like to point out that some functionality on the Website may only be possible with the activation of cookies. Some third-party services that we use, may place their own cookies in your browser. This Privacy Policy covers use of our cookies only and not the use of cookies by third parties.

While we will not voluntarily disclose your personal data apart from the manner set out in the Terms of Use, we may disclose such information if we are required to do so by a court order or under applicable law, if we are requested to do so by government or law enforcement authorities, or if we are required to do so pursuant to other legal processes, or if it becomes necessary to protect the rights or property of the Company.

If you have any query or grievance in relation to the use and/or protection of your personal data and/or otherwise in relation to the Website, please contact us at

In the event the Company undergoes any change in control, including by means of merger, acquisition or purchase of substantially all of its assets, or re-organization or restructuring of business your personal information may be shared with the business entity(s)/parties involved in such event. If we have a good faith belief that such re-organization or change in control might materially affect your personal information then stored with us and/ or the terms of this Privacy Policy, we will notify you through e-mail and/or prominent notice on our Website of this event and you may have certain choices regarding your personal information.

It is clarified that this Privacy Policy and the Disclaimer provided separately form an integral part of the Terms of Use of the Website and should be read in conjunction. Illegality or unenforceability of one or more Terms of Use shall not affect the legality and enforceability of the other terms of the Website.

Capitalized terms used herein and not defined shall have the meaning assigned to them in the Terms of Use.